FAQ

How does VOXISO work?

VOXISO is an AI-powered audio isolation tool that separates audio sources from a file and delivers them to users as individual tracks. The tool is most commonly used to remove music or vocals from audio files as well as to separate individual audio sources.

What can I use VOXISO for?

Our tool has various different use cases. It can be used to remove vocals from songs (instrumental isolation) and extract instrumentals, which are suitable for karaoke purposes. It can also remove instrumentals from songs (vocal isolation) and extract acapellas, which can then be used for remixing purposes. Record producers and DJ’s use our tool to separate individual tracks from an audio file and extract the vocals, drums, bass and other instruments separately.

What are the different features that each subscription plan provides?

The basic plan is used for vocal isolation which removes the instrumental and leaves only the acapella. The advanced plan is used for vocal and instrumental isolation which provides the user with both isolated vocals and instrumental tracks. The professional plan separates multiple audio sources and provides the user with separated vocals, drums, bass and other tracks.

How long does it take to process an audio file?

It usually takes less than a minute. The time the file is stored on our servers is dependent on your subscription plan.

What kind of audio files can I upload?

We support most of the popular audio formats, such as MP3, WAV, FLAC, WMA, OGG, AAC, AIF, MPA, MPC, OGA, IFF, M4A, M4B and many more.

What is the maximum file size?

The file size limit depends on your subscription plan. The basic plan allows 10 MB upload limit per track, the advanced plan allows 100MB upload limit per track and the professional plan allows 500 MB upload limit per track.

What is the maximum file length?

The allowed track length is 10 minutes for all subscription plans.

Why do I hear glitches on the isolated files?

Our tool uses artificial intelligence in order to separate the audio sources and its use may result in minor glitches. However, we’re constantly working on improving our model in order to provide better results.

How long are files stored for?

The file storage depends on your subscription plan. The basic plan stores files for 1 hour, the advanced plan stores files for 5 days and the professional plan stores files for 10 days. However, you can always re-upload the same file once it gets erased.

How much does it cost?

Our subscription plans a reasonable as we want to provide the most value for a cheap price. The basic plan costs $5.99/month, the advanced plan costs $7.99/month and the professional plan costs $9.99/month. If you’re not satisfied with our service you can cancel the subscription at any time.

I forgot my password. How can I recover my account?

At the login page click on “forgot password” and we will send an email with instructions.

How about legal responsibility and copyrights?

Users take full legal responsibility for all of their uploaded content. We assume that the uploaders own the copyrights of their audio. We do not own, share or take authorship of uploaded songs and tracks.

Is my e-mail address safe and do you send spam?

Your e-mail address will never be shared with other parties, nor do we spam our users.

Is online payment with my bank card completely secure?

We work hard to keep your data safe, secure, and private. This is our responsibility to you, our customers, and we take it very seriously. We neither store nor transmit your credit card information. We use Stripe, a PCI Level 1 compliant payment processor to handle all credit card transactions. All of our data is encrypted in transit and at rest.

Which currency do you use?

We charge in US dollars and conversion fees to local currencies may apply.

Do you offer an App for iOS or Android?

We’ll be developing an app for iOS and Android in the not so distant future.

How can I contact you?

Feel free to drop us an e-mail at support@voxiso.com.

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